Terms and Conditions


Heir Line Ltd, also referred to as Ancestry by Heir Line, is based at 6 Denhale Avenue, Wakefield, West Yorkshire, WF2 9EF, also the registered office. The principal email address is mike@heir-line.co.uk and the telephone number is 01924 314363.


When you commission family history research, either taken as a package or hourly work, you enter into an agreement with Heir Line Ltd to pay the price agreed in return for the service offered, as detailed on this website or by any other correspondence with Heir Line Ltd. You will have made this agreement in writing (either by email or letter) or by telephone, or in person. From the point of entering into an agreement you have 14 days in which to change your mind and cancel the agreement. There are no rights to cancel after this except as stated in the following paragraph. For avoidance of any doubt, please refer to the Consumer Rights Act 2015.


If you do wish to cancel after 14 days have passed, we (Heir Line Ltd) will not be able to refund any money paid. Instead, we will offer a credit note to the value of the payments made, excluding the value of any work already carried out. This credit note can only be used to purchase a package or hourly research. Where some research has already been undertaken as part of the original agreement, we will send you partial results of our work by email.


When you take a research package or hourly work, we may ask for a deposit upfront of a minimum of 25% of the total price. This payment will be required prior to the commencement of any research. Payment methods are detailed on our invoices, which will also contain the total cost of the services agreed to, excluding the cost of any documents that may be required, or any additional commissions. These deposits are non-refundable, but this does not affect your right to cancel within 14 days. Remaining balances will be requested in full prior to completion of the work. We may request payment of this in instalments, as the research progresses. We will always seek your agreement prior to purchasing any documents which you will be expected to pay for upfront.


When beginning a commission we will ask you, the client, to provide us with information relevant to the commission. You must provide us with accurate information, to the best of your knowledge. If you provide inaccurate information, we (Heir Line Ltd) accept no liability for any resulting inaccuracies in the work.


We accept commissions on an hourly basis working in blocks of 3, 5 or 10 hours at a time, or any number of hours agreed between you (the client) and us (Heir Line Ltd). We will provide a report in the form of an email or a letter after each block of hours and there is no obligation for you to commission further research. We can offer no guarantee of success and cannot be held responsible for inaccuracies in original or transcribed records. Sometimes we have to interpret records. Should information previously unavailable come to light in future which appears to contradict our findings, we do not accept liability.


Sometimes records are not available and this may mean we cannot continue with your research request. You will only be charged for work carried out up to that point and we will either offer a refund of any outstanding credit or suggest alternative areas of research which may be of interest to you. We will agree the number of hours with you prior to the commencement of any work. The agreed number of hours must be paid for up front prior to the commencement of the work, unless agreed otherwise, in which case a deposit may be required of at least 25% of the total cost. You will receive an invoice to this effect.


Sometimes we will use third parties to assist us in our research. We always endeavour to hire high-quality researchers, but if they provide false or inaccurate information, we (Heir Line Ltd) cannot be held responsible for this.


Our hourly charges include the time required to write a report of our findings. You may not supply a copy of the report supplied to you to any other person and the results of the report and all information contained therein is for your sole use for private research. Copies of our work, e.g. for other family members, can be supplied by us on request at an agreed price. Any copies of records sent to you must not be copied or published in any form and are subject to copyright laws. Material obtained from The National Archives UK (TNA) is subject to strict guidance, and details can be provided upon request.


The cost of postage and packaging and travel costs (45p per mile when undertaken by car) including train fares, coach or bus fares and parking tickets are not included in our hourly rate or package costs and will be charged to you separately where agreed beforehand.


Payments must be made in pound sterling by bank transfer, cheque or PayPal, or we can provide a secure link via World Pay so you may pay by any major debit or credit card.


V4. 18th May 2018. © Heir Line Ltd


Heir Line Ltd's Privacy Policy – in compliance with General Data Protection Regulation, applicable from 25th May 2018 (updated 29th February 2024).


Heir Line Ltd is henceforth referred to as 'the company', further referred to We, Us or Our.  You means the individual user using our website and services.


We use Google Analytics tracking on our website.  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.  Google uses the data collected to track and monitor the use of our Service.


This data is shared with other Google services.  Google may use the collected data to contextualize and personalize the ads of its own advertising network.  You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy


We use cookies on Our website to track the activity on Our service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our service. The technologies We use may include:


● Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your
browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not
accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted
Your browser setting so that it will refuse Cookies, our Service may use Cookies.


You may use the contact form at the bottom of each page of this website to contact us.  In doing so you will be asked to share details which can be used to contact you.  These details may include:


● Email address
● First name and last name
● Phone number
● Information you provided in the message box.


Security of Your Personal Data


The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.


In order to begin the work the Company ask clients to complete a document called a Family History Information Form which requests the following details:


The full name at birth, date of birth, place of birth, names of spouses and details of issue of the person for whom the research is being undertaken, henceforth referred to as the recipient. It also asks for the same information about the recipient's father, mother and grandparents. The form requests that the recipient obtains the permission of any living person whose details are included on the form. It is the recipient's responsibility to obtain permission and the company will assume it has been granted.


Also requested is the name, email address, telephone number and postal address of the person who has commissioned the research, henceforth referred to as the client. This is asked for so the company can contact the client whilst the family history project is undertaken and then send a family history report once the project is completed.


The form will be securely disposed of once the project is completed – i.e. the form will be shredded.


The rest of the information, (other than the client's name, email address, telephone number and postal address), will be used to undertake a family history project using the 'Create a new tree' feature at Ancestry.co.uk. Ancestry.co.uk holds this data on secure servers and the company (Heir Line Ltd) always uses the maximum privacy settings offered so that no personal information can be viewed by any other users, nor shared by Ancestry with any other parties. The only information entered on the Ancestry.co.uk website by the company (Heir Line Ltd) concerns names, dates and places, but never personal contact information. Upon completing a family history project, the company compiles a report from the research undertaken, which will include some of the details provided on the Family History Information Form.


At this point, all information is removed from Ancestry.co.uk and stored on the company's (Heir Line Ltd) private computer system, solely for the purpose of creating duplicate or updated reports for the client. If the client would like the company (Heir Line Ltd) to delete all of their data from their computer system they may request this in writing to the company's registered office and the company will always oblige.


February 2024 – The directors of Heir Line Ltd